Cap by Aquendia

Delete your Cap account

You can delete your account and all your data at any time, from the app or, if you no longer have access to it, from this page.

In the app, fastest

  1. 1Open the Cap app and go to Settings › My data.
  2. 2Tap Delete my account.
  3. 3Confirm with your password, face or fingerprint. Cap cuts the link with your bank right away and signs you out everywhere.

Without the app, by email

This form prepares an email to our privacy officer. This site sends and keeps nothing: your own email app sends the request.

Send the request from this address if possible: it helps us confirm your identity.

What happens next

  • We may write to you to confirm your identity before processing a request received by email. We respond within 30 days at the latest.
  • We erase your personal information within 30 days at most, backup copies included: profile, linked accounts, spending, goals, forecasts and agreements.
  • We only keep what the law requires, such as some billing records, and only for as long as required.
  • In a household: your partner keeps their own data; your accounts and contribution stop being visible.

Subscription: deleting your account doesn't cancel a subscription purchased through the App Store or Google Play. Cancel it in your device's subscription settings.

Only want to download your data or withdraw an agreement? You can do it without deleting your account, in Settings › My data. See the privacy policy.